Privacy Policy

This Privacy Policy explains how True Flame Heating ("we", "us", "our") collects, uses and protects your personal data when you visit https://trueflameheating.co.uk or use our plumbing and heating services. We comply with the UK GDPR and the Data Protection Act 2018.

Who we are

True Flame Heating is the data controller. You can contact us at trueflameheating@hotmail.co.uk or on 07762 289413.

What we collect

• Contact details you give us — name, address, email, phone number — when you request a quote, book a job, or message us.
• Job details — the property address, appliance details, photos and notes needed to carry out the work.
• Payment information — invoice details. We do not store card numbers.
• Landlord & CP12 records — gas safety certificate records we are legally required to retain.
• Website data — IP address, browser, pages viewed, and cookies (see our Cookie Policy).

How we use your data

• Provide quotes and carry out the plumbing or heating work you've asked us to do.
• Issue invoices, certificates (including CP12 landlord gas safety certificates) and warranty paperwork.
• Respond to enquiries and provide aftercare.
• Meet our legal obligations under Gas Safe and HMRC rules.
• Improve our website and services.

Legal basis

We process your data under one or more of: performance of a contract (carrying out work), legal obligation (Gas Safe records, tax), legitimate interests (running our business and responding to enquiries) or your consent (marketing, non-essential cookies).

Who we share data with

We do not sell your data. We only share it with:

• Trusted suppliers and software providers (e.g. invoicing, CP12 certificate platforms, email).
• Gas Safe Register and HMRC where required by law.
• Your letting agent where you have asked us to send your CP12 directly.

How long we keep it

Job records and CP12 certificates are kept for at least 2 years (Gas Safe requirement) and typically up to 7 years for accounting and warranty purposes. Quote enquiries are deleted after 24 months if no work is booked.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict our use of your personal data, and to object to processing or request data portability. To exercise any of these rights, email trueflameheating@hotmail.co.uk.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it last changed.